Frequently Asked Questions

  • Dubl’up is an App, which offers its customers, deals of various restaurants, cafes, salons, spas, fitness centers, gyms, hotels and much more all across Goa, in the form of ‘Buy One Get One’ free offers; which essentially means buying any product, service or experience and getting another one free, at any outlet that has tied up with Dubl’up.

  • You can register and log in to Dubl'up via the Dubl'up website or app. You would need to fill in a few details to create your account. A valid 10 digit Indian mobile number would be required to complete your registration.

  • You would need to download the Dubl’up app via the Apple Store or Google Play Store in order to use Dubl’up.

  • A Dubl’up offer is a buy one get one free incentive offered by Dubl’up’s merchant partner(s). The offer may consist of any product, service or experience from categories such as eating and drinking, salon and spa, health and fitness, hotel & leisure.

  • In order to deliver the best to our customers Dubl’up creates exciting packages that consist of various offers from different categories

  • Dubl’up has four major categories as of now i.e. Eating & Drinking, Salon & Spa, Hotel & Leisure and Health & Fitness. All offers under a Dubl’up package belong to either of these categories.

  • Dubl’up has partnered with various outlets from different categories such as eating and drinking, salon and spa, health and fitness, hotel & leisure. These outlets known as Dubl’up Merchant Partners have a tie up with Dubl’up to offer Buy One Get One free offers to Dubl’up customers.

  • In order to experience and try out the App, Dubl’up offers is first time user’s one ‘Buy One Get One’ free offer on successful registration. The offer can be redeemed via the Dubl’up App only.

  • 14 days, after which all offers would be locked.

  • You can purchase any of the Dubl’up packages available online in order to redeem other exciting offers.

  • Dubl’up packages are valid for 1 calendar year unless otherwise specified on the package. Please review package details online and Offer Terms & Redemption Policy for more details.

  • At present the Dubl’up App is available for download to all customers across India, however the packages offered currently are valid for Goa state only.

  • Dubl’up aims to offer packages all across India. Please let us know your interest in Dubl’up by sending us an email at info@thedublup.com and we shall try our best to have a Dubl’up package available in your state as soon as we can.

  • Yes, the app is free to download and is currently available on the Apple Store and Google Play Store as Dublup.

  • Yes, you can. You would need a valid 10 digit Indian mobile number for registering with Dubl’up.

  • Yes, all Dubl’up offers can be redeemed via the app only

  • Yes, you can. Dubl’up has partnered with CCAvenue, India’s leading secured payment gateway to accept payments via all major sources i.e. debit and credit cards and also net banking

  • Open the Dubl’up app, select a particular offer of choice, visit the outlet and avail the product, service or experience available and redeem the offer by entering your redemption PIN and present your smartphone to the outlet official to enter their merchant PIN. On successful entry of both PIN’s the offer is redeemed

  • Yes, it is always recommended to inform the merchant/outlet official that you would be using the Dubl’up offer for the desired product, service or experience

  • Please refer the below table regarding number of offers that can be redeemed at a time, unless otherwise agreed by the merchant for you to redeem more offers

    Number of people 2-3 4-5 6 or more
    Number of redeemable offers 1 2 3

  • To redeem a hotel free room night offer you would need to contact the hotel first via the app’s hotel booking form under the particular outlet or call the hotel directly and inform them of your interest in availing the free room night offer. The hotel would then, keep you informed on the room rates for the selected dates and further reserve your booking on your confirmation. Once your booking is confirmed you can redeem the free room night offer on your visit to the hotel by presenting the offer at the hotel’s reception.

  • Should you face any difficulties in redeeming an offer please contact Dubl’up customer support at support@thedublup.com

  • Yes, you can check your total monthly & yearly savings and redemption history on the App under the My Profile section.

  • You have a reset option on the app log in screen.

  • You have an option to reset redemption PIN under the My Profile section of the app.

  • Not at all! Should you want to install the Dubl’up app on another phone you need to download the app from the App store or Google Play store on the new phone and re-log in with your existing Dubl’up email id and password.