Package Terms

Last Modified: 11th November 2017
1. Applicability

When you purchase any Package offered by Dubl'upTM you agree to these Package Terms (“Package Terms"). We may, at our sole discretion, verify your identity prior to processing a purchase. We may also refuse to process, or may cancel a purchase, as reasonably deemed necessary, to comply with applicable law or to respond to a case of misrepresentation, fraud or known or potential violations of the law.


2. Definitions

Package – Is a time bound, paid subscription with Dubl'upTM, which allows you to use all the offers (buy one get one) put forth by various merchants on the Dubl'upTM website or App, Android or IOS, (together referred to as “Site”)
Offer - It is a single electronic coupon offered by a Merchant Partner of buying one item/product/service and getting another item/product/service of equal or lesser value, free of charge at the specified outlet of the said Merchant. (E.g. buy one main course meal and get one free, of equal or lesser value at ABC restaurant)
Merchant/ Merchant Partners – May consists of restaurants, hotels/resorts, cafes, spas, salons, hospitals, gyms, fitness centres or any other entity who tie up with Dubl'upTM and use it as a platform to market their buy one get one offers to Dubl’Up customers


3. Buying a Package

A Dubl’up package can be purchased either electronically through the Dubl’up Site/App or physically from a retail outlet/persons that are authorized to sell the Dubl’up packages.
When buying any Package on our Site, your purchase will not be complete till the time we email you a confirmation of your transaction. We reserve the right to reject your offer and not conclude a sale agreement with you


4. Pricing

  • Packages sold by the Dubl'up  may be subject to applicable taxes, which will be displayed in the sale invoice.
  • In the rare occasion that there is an error pertaining to the prices of the Packages displayed on the Site, we will try to correct the errors or omissions at the earliest, after we learn of the same.
  • The price of all packages offered by Dubl'upTM are subject to revision every succeeding calendar year and the same is at the sole discretion of Dubl'upTM
  • Dubl'up Packages sold through retail outlets or physically can be discounted by the retail outlets/person at their discretion but the customer has no deemed right of discount if not offered by the retail outlet/person. The price offered by the retail outlet/person may not necessarily match the pricing quoted on the Dubl’up site.


5. Payment

The payment for purchasing the Package has to mandatorily be made at the time when the purchase is made by using a valid electronic payment option offered on the payment gateway.
Dubl’up Packages sold through a retail outlet or physically can be purchased by cash payment or debit/credit card payment as accepted by the retail outlet or person.


6. Cancellation & Refunds

Purchase through Dubl’up site: A user can request for a cancellation by sending an official email to support@thedublup.com within 14 days from the date of purchase. The email should consist of the user's full name, contact number & registered email address with Dubl'up requesting to cancel his/her subscription/package.
Refunds for the payment of any purchased Package is made only in circumstances wherein the Package stands completely unused and intact (i.e. not a single offers has been used) and the same can be done only within 14 days of purchasing the Package and not later. For any refund claim(s) please contact support@thedublup.com
The mode of refund will be, transferring the funds back into the electronic payment source from which funds were debited and the same can take up to 21 working days.
Purchase through retail outlet/person: Notwithstanding anything contained herein, packages purchased through retail outlet/person cannot be cancelled once SOLD and are non-refundable.


7. Limitation on Liability

IN NO EVENT WILL THE COMPANY, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR PURCHASE OR USE, OR INABILITY TO USE THE PACKAGE OR ANY OFFER CONTAUNED IN THE PACKAGE INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.


8. Governing Law and Jurisdiction

These Package Terms and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of India.
TAny legal suit, action or proceeding arising out of, or related to, these Package Terms shall be instituted exclusively in the courts of Goa, India, although we retain the right to bring any suit, action or proceeding against you for breach of these Package Terms in your jurisdiction of residence or any other relevant jurisdiction. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.


9. Limitation on Time to File Claims

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE PACKAGE TERMS MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.


10. Waiver and Severability

No waiver by the Company of any term or condition set forth in these Package Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Package Terms shall not constitute a waiver of such right or provision.
If any provision of these Package Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Package Terms will continue in full force and effect.


11. Entire Agreement

This Package Terms, Offer Terms and our Terms & Conditions constitute the sole and entire agreement between you and Dubl'upTM with respect to your purchase of any Package and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to such purchase.